THE DETAILS

Refund and Returns Policy

For questions about an order, cancellation or refund, contact info@deaglab.com. This policy does not limit any mandatory rights that apply to your purchase.

How to request help

Include your order number, the email used for the order, the item name and a clear description of the issue. Tell us whether you are asking about cancellation, a missing item, an incorrect item or another problem. Screenshots may help explain an error, but remove private information first. Never send passwords, Steam Guard codes or full payment-card details.

Before an item is delivered

If you want to cancel an order that has not been fulfilled, contact us with the order reference. We will check its current status and explain the available next steps. Avoid placing a duplicate order while an earlier payment or delivery is being investigated.

Missing, incorrect or misdescribed items

If an item has not arrived or does not match the order description, tell us what you expected and what happened. We will review the order and delivery information and explain the appropriate remedy, which may include correcting the issue, completing the order, cancellation or a refund, according to the circumstances and applicable law.

Digital delivery and cancellation rights

These items are digital and are not returned by post. Cancellation after digital delivery depends on the applicable law and any valid consent obtained before delivery began. A completed digital delivery does not by itself remove mandatory rights concerning a faulty, incorrect or undelivered purchase.

Approved refunds

When a refund is approved, we will confirm the amount and the next steps. Refunds use the original payment route where available, unless another permitted method is agreed. Processing time can depend on the payment provider and bank; any mandatory refund deadlines still apply. We will not ask you to make an additional payment to release a refund.

Disputed or unrecognised payments

If you do not recognise a payment, contact your payment provider promptly and let us know the order reference if you have one. Do not send full card or bank credentials to support. If a dispute is already open, tell us so the same transaction is not handled twice.

Further questions

If an issue remains unresolved, contact info@deaglab.com with the earlier correspondence and your order reference. Your statutory consumer rights and any applicable complaint or dispute-resolution routes remain available.